Refund policy

NovaVibeâ„¢ Return & Refund Policy

At NovaVibeâ„¢, we take pride in the quality of our products and the satisfaction of our customers. Your trust means everything to us, which is why we provide a clear and reliable return and refund policy.

✅ Return Eligibility

  • You may request a return within 14 days from the date of delivery.

  • Products must be unused, undamaged, and returned in original packaging.

  • Proof of purchase (order confirmation or invoice) is required.

  • For health and hygiene reasons, certain personal care items are non-returnable once opened.

💳 Refund Process

  • Once your return is received and inspected, we will notify you via email.

  • If approved, the refund will be issued to your original payment method within 5–10 business days.

  • Please note that processing times may vary depending on your bank or payment provider.

🚚 Return Shipping

  • Customers are responsible for covering return shipping costs unless the item is faulty, defective, or incorrect.

  • In such cases, NovaVibeâ„¢ will provide a prepaid return label at no extra cost.

📩 How to Start a Return

To initiate a return, please contact our Customer Support Team at:
📧 novavibe332@gmail.com

Include your order number, product details, and reason for return, and we will guide you through the process step by step.

✨ With NovaVibe™, you can shop with confidence knowing that your satisfaction is always guaranteed.